Return Policy

We want you to be happy with your order. If you're not satisfied, we're here to help.

Eligibility for Returns

To be eligible for a return:

Your request must be submitted within 7 days of delivery.
The item must be unused and in its original packaging.
A receipt or proof of purchase is required.

We reserve the right to reject returns that do not meet these conditions.

Non-Returnable Items

We do not accept returns for:

Opened blind boxes or collectible figures
Items with minor packaging imperfections due to transit

Return Process

To request a return:

Email us at hello@cuteko.store with your order number and reason for return.
If approved, we will send you return instructions and a return address.
You are responsible for return shipping costs unless the item was incorrect or damaged.

Refunds

Once we receive and inspect your return:

If approved, your refund will be processed within 5–7 business days.
The original shipping fee is non-refundable unless the return is due to our error.

Exchanges

We currently do not offer direct product exchanges. If you would like a different item, please initiate a return and place a new order.

Late or Missing Refunds

If you haven’t received a refund within 7 business days of confirmation, please check with your bank or card provider.
If the issue persists, contact us at hello@cuteko.store.